Agenda - Telecom Application Development Summit (TADS) 2020

We ran our first TADSummit in 2013 in Bangkok. Back then the telco ecosystem was interested in what programmable telecoms / programmable communications / CXTech could offer. There was also a growing body of innovators (e.g. CPaaS, UCaaS, CCaaS providers), alternative network providers, developers, open source leaders, API companies, enterprise focused service providers, etc. examining how to make money from the application of CXTech.

What is CXTech? The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News and Analysis by email. Think of CXTech as the democratization of telecoms, and can be used interchangeably with programmable telecoms / communications.

Since 2013 some telcos have moved away from programmable telecoms and even telecommunications in general. Viewing telephony and text messaging as commoditized, so not a core focus of their business going forward. Instead focusing on cloud computing opportunities, and operational improvements around business transformation and network virtualization.

The situation can be presented as 2 differing world-views: one focused on using the democratization of telecoms to mash telecoms and IT together to create new businesses and business models; and one viewing the democratization of telecoms requiring a move to harnessing IT internally to improve business operations. But which bet will deliver the bigger result? We hope to answer this question through TADSummit Asia 2020.

In planning TADSummit Asia 2020 we decided to run the event online after our experiences of TADSummit Asia 2019, which also ended up online. Ever since the first TADSummit in 2013 we’ve had requests to return to Asia. The challenge we found was getting enough critical mass in any one location to make a viable event of about 80-100 people. People want us to run in their hometown, but are less inclined if travel is required. So we decided to put an online event together with an Asian focused agenda, to get the important ideas and opportunities in CXTech circulated and discussed across the region.

Through the month of May we’ll be releasing daily drops of fresh content produced specifically for TADSummit Asia 2020, and encouraging both online discussion at blog.tadsummit.com and one-on-one discussion with the presenters. If any topic stimulates lots of interest, we’ll set up a video conference across all interested parties for an online discussion.

Sangoma Presentations

Sangoma Keynote: Welcome from Jim Machi and the Sangoma Product Stack

Yes, your eyes are not deceiving you. Jim Machi is wearing his cowboy hat for the Sangoma Keynote 🙂 Well, he does live in Texas these days 😉

It’s a great presentation that captures the breadth and status of the enterprise communications market; and equally the breadth of the Sangoma product stack.

The Sangoma stack is important for Asian enterprises, integrators, resellers, and managed service providers in being able to deliver solutions at price points that can work across the diversity of markets in Asia.

You can contact Jim here, and Sangoma here. And here is the link to the TADSummit weblog with the video, slides, contacts, and where you can ask Jim any questions in the comments section.

Sangoma has the best stocked shelves of any enterprise communication provider. Some of their strengths include, and covered in more detail at my Astricon keynote:

Stability and experience: 1.5 million unified communication (UC) seats across 150 countries;
Focused on reality of business, not the hype. Sangoma is well-aligned to the unique selling points of their partners across: trust, local, easy, price, and hybrid.
Well-stocked shelves to help partners deliver complete solutions to their customers. They not only have a CPaaS from VoIP Innovations / Apidaze, but a Showroom, so the apps created can be sold across the Sangoma ecosystem (1.5M seats);
Helping level the playing field for all the enterprise communication solution providers outside the BABS (Bay Area BS) machine; and
Guardians of the oldest, largest, and most successful open source telecoms project in the world, Asterisk. And don’t forget FreePBX. Open source helps raise all boats on the open source tide, and Sangoma helps its partners make best use of all the open source telecom projects: e.g. Kamailio, OpenSIPS, Wazo, etc..

The Sangoma session will review:

The Sangoma product stack, to understand the breadth and depth of what Sangoma can offer to its partners and customers;
Apidaze, VoIP Innovations’ CPaaS (Communication Platform as a Service), and sponsor of TADHack Orlando 2020;
Sangoma success stories from around Asia;
Important Security considerations and Sangoma’s solutions; and
Getting Started with Asterisk, and handy guide to the world’s oldest, largest, and most successful open source telecoms project.

Introductions to Asterisk, Apidaze (VoIP Innovations) and FreePBX

Here is the link to the TADSummit weblog on these presentations with the videos, slides, discussion on their importance, contacts, and where you can ask us any questions in the weblog’s comments section.

TeleSign Keynote: Global Provider with a Local Presence

Stacy Stubblefield co-founded TeleSign in 2005 and today helps drive TeleSign’s product strategy and innovation – ensuring that TeleSign delivers groundbreaking technology that best addresses market needs.

Stubblefield will touch on a variety of topics in her keynote session including:

Case Studies: TeleSign’s success stories from around Asia – Alibaba
The ins and outs of the telecommunications industry
How TeleSign became a leading global provider of digital identity and communications solutions
TeleSign’s solutions and how they can help your company grow and succeed

Here is the link to the TADSummit weblog on this keynote with the video, slides, discussion on its importance, contacts, and where you can ask us any questions in the weblog’s comments section.

TeleSign’s TeleTalks

Digital Identity For Seamless Onboarding in EMEA and APAC

Abhijeet Singh, Senior Product Manager. Abhijeet has 14 years of experience helping customers address fraud across multiple industries and leads TeleSign’s Mobile Identity initiatives for the International market.

Today, a phone number has become a universally acceptable link to connect to an individual, business or service.
At TeleSign, the phone number is at the center of everything and drives our digital Identity initiatives. We use it as a trust anchor to provide a secure, seamless onboarding experience; increasing sign ups while reducing fraud.

In this presentation Abhijeet shares how a phone number can provide actionable insights throughout the customer journey. By leveraging a global data consortium and data science, TeleSign is able to strengthen the verification process, reduce fake accounts, reduce payment fraud and identify good users while improving conversion. The presentation focuses on the issues facing the EMEA and APAC markets.

Digital Identity For Seamless Onboarding in The Americas

Ravish Patel, Senior Director of Digital Identity Solutions, and Stacy Stubblefield, Co-founder and CIO Telesign present how a phone number can provide actionable insights throughout the customer journey. By leveraging a global data consortium and data science, TeleSign is able to strengthen the verification process, reduce fake accounts, reduce payment fraud and identify good users while improving conversion. The presentation focuses on the issues facing the Americas markets.

Today, a phone number has become a universally acceptable link to connect to an individual, business or service.
At TeleSign, the phone number is at the center of everything and drives our digital Identity initiatives. We use it as a trust anchor to provide a secure, seamless onboarding experience; increasing sign ups while reducing fraud.

Digital Identity for the Financial Sector

Guillaume Bourcy – Global Sr. Director, Identity Solutions @ TeleSign and Frank Roessig, FinTech Lead @ Proximus

In today’s digital world, companies are increasingly taking their businesses online. In industries where security is extremely important, like the financial sector, that can be difficult. Digital Identity can help bridge the gap. Join our webinar to learn more about the current and future challenges and risks facing the financial sector in Europe. Guillaume Bourcy – Global Sr. Director, Identity Solutions @ TeleSign and Frank Roessig, FinTech Lead @ Proximus will cover topics like digital KYC onboarding, transaction validation, credit profiling and account takeover protection.

The Universal Telecom API in Asia

Asia is unique in programmable telecoms (CXTech). We’ve not yet seen dominant region-wide CPaaS providers (like Twilio in North America) nor dominant telcos (like Vodafone in Europe) nor broad adoption of UCaaS/CCaaS by enterprises.

Developer adoption of communication / telecom APIs has varied greatly across the region. Some CPaaS are region-focused aggregators with a few large customers, some have achieved significant country-wide success across small and large enterprises as well as developers (e.g. IdeaMart), others have investment significant resources for few results.

Asia is the most challenging market in the world with respect to telecoms and programmable communications (CXTech). It’s not a single regulator framework, it is built on many personal relationships, some countries seem to change annually on who’s the right contact.

In this session we’re going to explore programmable telecoms / communications app development, with presentations from Sebastian Schumann, Technology & Innovation at Deutsche Telekom; and Marten Schoenherr, CEO/Founder at Automat Berlin GmbH. To set out the situation and benefits programmable communications (CXTech) offers.

We’re then going to have a deep dive panel discussion on with the mind-trust of programmable communications in Asia: Mark White, Craig Richards, and Dinesh Saparamadu. They have been with TADSummit and TADHack since the beginning in 2013. They’ve built impressive businesses in this space in Asia and globally.

The objective is to bring together some of the leading thinkers across programmable communications with a specific focus on Asia.

Programmable Telecoms – What is in IT for Telcos?

Sebastian Schumann, Technology & Innovation at Deutsche Telekom

Here is the link to the TADSummit weblog on this presentation with the video, slides, discussion on its importance, contacts, and where you can ask Sebastian any questions in the weblog’s comments section.

Sebastian’s presentation does a great job of bridging the thinking across the traditional telco world, and the CPaaS world (or CXTech world).

He explains the NT (Network Technology) / IT (Information Technology) view within telcos, where IT supports NT. While CPaaS providers take a software company approach. From which he compares them, noting both are beholden to telecom regulations and CPaaS must pay the telcos for wholesale termination.

There’s an interesting analysis on the 60% mark-up on wholesale rates Twilio is able to charge for an SMS with a simple value add of Verify (2FA). And for voice the mark-up is even great at close to 300%. CPaaS is delivering on many of the “digital transformation’ objectives in automation, lowering costs of operations and focusing on customer experience. Note Deutsche Telekom’s wholesale voice revenues are not that different to Twilio’s revenues.

So it’s actually a model to follow, CPaaS is creating a TELECOMMUNICATIONS SUPPORT SYSTEM. Enabling business-process supporting communications enablers that are produced with a modern IT infrastructure and paradigms that can be integrated almost anywhere. This is a critical point Sebastian is making, CPaaS is the future of telecoms (in wholesale at least).

Improving the Experience of Realizing CXTech Use Cases

Marten Schoenherr, CEO/Founder at Automat Berlin GmbH

Here is the link to the TADSummit weblog on this presentation with the video, discussion on its importance, contacts, and where you can ask Marten any questions in the weblog’s comments section.

Marten works with many providers across the CPaaS landscape. From communication service providers, through CPaaS challengers and the CPaaS Leaders.

He has a nice model for describing the spectrum of providers, from the CSPs providing the raw materials, through the challenger CPaaS gold-plating the raw materials, through to the leaders adding the fairy dust. This presentation closely follows the discussion of Sebastian Schumann’s presentation.

Some of the fairy dust included visual tools, workflow, focus on business solutions, global focus, integrations, and ‘almost services’ like Twilio Flex enabling its channels to deliver customized call center solutions.

Across the CPaaS landscape Marten highlights the volume / value dilemma. While CSPs focus on volume, the leading CPaaS focus on value. Making it as easy as possible to build upon their APIs. But consuming party needs change and also the CPaaS provider can become competitive, e.g. when Twilio started competing with its CCaaS customers with Flex. This presentation nicely sets up the panel discussion we’ll wrap TADSummit Asia with on The Universal Telecom API.

Panel Discussion: Why Asia could be the best region for a Universal Telecom API

Here is the link to the TADSummit weblog on this panel discussion with the video, discussion on its importance,, and where you can ask us any questions in the weblog’s comments section.

Sebastian Schumann, Technology & Innovation at Deutsche Telekom
Marten Schoenherr, CEO/Founder at Automat Berlin GmbH
Mark White, Tech M&A, Investor, Founder, Board Member, Startup.
Craig Richards, Vice President, Products and Engineering at Apigate (or we could use the title TADHack KL to avoid any issues)
Dinesh Saparamadu, Founder of Applova Inc., hSenid Group of Companies & PeoplesHR | Entrepreneur | HR & Mobile Industry Thought Leader

Why are local CPaaS providers / Telecom APIs so fragmented in Asia?

Why have global CPaaS providers struggled in Asia?

Why hasn’t the success of IdeaMart (world’s most successful Telco CPaaS) been replicated across Asia?

What are the barriers to a Universal Telecom API for Asia?

What are the benefits of a Universal Telecom API for Asia?

Status of WebRTC across Asia

Alan Quayle, and a group of leading experts contributing to the reality, not the hype, of WebRTC.

Here is the link to the TADSummit weblog on this presentation with the video, slides, discussion on its importance, contacts, and where you can ask us any questions in the weblog’s comments section.

It’s 2020, WebRTC (Web Real Time Communications) became known in 2011 when Google open sourced intellectual property it had bought in previous years. Gossip about those acquisitions began in 2009. The IETF (Internet Engineering Task Force) was already laying the groundwork with Opus (voice codec) officially in 2010, and back in 2009 the discussion process started that became WebRTC. It’s been roughly one decade. Did WebRTC change everything? Is WebRTC everywhere?

WebRTC myths and misconceptions. Understanding the two components of WebRTC, the open source project, and the standards track.
Reviewing the achievements of WebRTC across Asia.
Understanding why ‘WebRTC’ companies such as Vidyo and Tokbox did not achieve big exits.
What is the current status of WebRTC, where are the standards, where is the innovation edge?
What is happening across Asia on WebRTC? Understanding the difference service providers adoption of WebRTC. Across telcos, CPaaS, UCaaS. CCaaS, in-app communication platforms, and enterprises.
Case studies on WebRTC implementation across Asia.
Recommendations for WebRTC in Asia.

Programmable Communications Innovator Interview: Manjeet Singh, CEO & Co-founder at Buddy4study

Here is the link to the TADSummit weblog on this interview with the video, discussion on its importance, contacts, and where you can ask us any questions in the weblog’s comments section.

I first met Manjeet in person at TADSummit 2015. He presented in the Telestax slot, in an illustrious morning plenary of the first day of TADSummit with:

Tropo (who had recently been bought by Cisco);
Nexmo (who were soon to be bought by Vonage);
Apidaze (who would in bought by VoIP Innovation in a few years); and
hSenid Mobile an Asian innovator who has achieved many world firsts including the most successful telco CPaaS (IdeaMart).

Manjeet Singh was then the CEO Elucit Software / Pinig. His presentation was an important evolution of TADSummit, where the customer representation is more important than the platform presentation. We’re moving from a technology bias, to a business bias. This approach has been replicated since many times.

His presentation was on “Using Real Time Communications to get the most from Tablets.” Pinig are manufacturing and selling fully managed Android tablets, meeting the specific needs of groups such as children, executives, elderly, and more. Pinig are in the process of launching embedded real-time communications to better support customers. Manjeet’s ultimate goal is to achieve an Amazon Mayday experience on Pinig tablets so everyone gets the most from pervasive personal computing (tablets). I was impressed, and have been following Manjeet every since.

Today Manjeet is the CEO & Co-founder at Buddy4study. Giving-up is not an option and continuous learning is the key mantra for Manjeet Singh. An Engineer from MERI by parent’s choice and a serial entrepreneur by his own choice, he creates financial plans and technology architectures with equal precision.

With technology-led solutions at the core of his problem-solving approach, he has been relentlessly working with corporates in designing and managing their education-related CSR schemes, especially scholarship and skill development programmes, focused on the holistic development of students from the economically weaker sections of society.

A fitness freak, an avid reader, and a motivational speaker; he enjoys traveling and speaking to young students.

We’ll cover in this interview:

Manjeet’s history, how his experiences resulted in what he’s doing today with Buddy4study;
In particular we’ll focus on Pinig and Elucit. What he learned in programmable communications, through all his successes and failures; and
Then we’ll focus on Buddy4study, what motivated him to create it, and where he wants to take the initiative in the future. And of course, the role programmable communications will play.

Programmable Communications Innovator Interview: Ruwan Dissanayaka, Co-Founder and CEO at Extrogene Software

Here is the link to the TADSummit weblog on this interview with the video, slides, discussion on its importance, contacts, and where you can ask us any questions in the weblog’s comments section.

Ruwan was one of the first ever TADHack Global winners in 2014. It’s amazing how many of the TADHack winners have gone on to found companies and build exciting new businesses. In February 2020 Tim Draper put $1M into the Aragon blockchain project, founded by entrepreneurs Luis Cuende and Jorge Izquierdo. Luis was also one of the first ever TADHack Global winners in 2014.

I first met Ruwan face to face at TADSummit 2014 in Istanbul in November, you can see his TADSummit presentation here, and his pitch from TADHack 2014 here.

Extrogene Software, is a startup tech company founded in Sri Lanka and funded by the Lankan Angel Network (LAN). They build their own products as well as we help to build great services for our clients, such as Dialog Axiata, Unilever, GroupM. They work in the eCommerce, telco app, mobile app and web development space.

We’ll cover in this interview:

Ruwan and Extrogene’s story: from winning TADHack Global 2014 with Extrogene’s idea for OfferHut; going live in 2015, then through 2016 and 2017 ramping up in Ideamart; to today with their Coffer app. All your banks. All your card offers and promotions. All in one app.
What he has learned in programmable communications, through all his successes and failures;
Why he thinks IdeaMart has not caught on around Asia given its success in Sri Lanka.
And what he’s looking to do next.

Programmable Communications Innovator Interview: Devadas Krishnan, Chief Executive Officer at MySchoolPage

Here is the link to the TADSummit weblog on this interview with the video,discussion on its importance, contacts, and where you can ask us any questions in the weblog’s comments section.

I’ve known Devadas for over 13 years, time flies! We first met when he was heading up marketing for IMIMobile, and have kept in touch since. IMIMobile went on to become a global business messaging provider, through a number of acquisitions.

Devedas has had an interesting career, working for large corporations like Microland and Vodafone, to start-ups like Handytrain, a mobile-first on-demand learning and employee engagement platform that helps enterprises scale their training initiatives; a healthcare start-up Athene Healthcare. And most recently MySchoolPage™.

MySchoolPage™ is an online live tutoring service for K-12 students across the world. Ensure that the live coaching and tutoring is delivered along with the content to the student, who can take these classes from the safety and comfort of home.

They are revolutionizing the tutoring process through personalized lesson plans and schedules. Their academic experts ensure that the tutoring processes are tailor-made for your child in order to ensure academic success.

Conventional classroom learning doesn’t cater to the learning needs of every single child and neither does it afford the teachers the opportunity to provide the individual attention and mentoring that each child requires. That’s exactly where MySchoolPage™ fits in. Their carefully selected tutors, robust technology platform, and highly responsive customer service ensures that the search for a great tutoring company ends here.

And as you can imagine given this time of social distancing, Devadas has never been busier.

We’ll cover in this interview:

Devadas will share his history, where he began his career, and how he ended up becoming the CEO of MySchoolPage.
we’ll then ask some questions around the greatest challenges and successes with some of Devadas’s previous roles. He’ll be encouraged to be frank, we have a no BS policy at TADSummit 😉
Then we’ll focus on MySchoolPage, on the impact he’s having around the world, the challenges he faces in operating and growing the business. And then looking to the future on where he wants to take MySchoolPage.
We’d close on what advice he would give give to anyone a) using programmable communications in Asia / India, b) the one thing you wish you’d known before starting MySchoolPage.

Developing a chatbot for millions of travel agents in China

The Anatomy of a Small Scale Question Classification Engine
David Curran, Machine Learning Engineer at OpenJaw Technologies

Great review of the approach to classifying questions for a chatbot to determine the intents of customers. Think of it like a spam filter, that examines incoming emails and determines if it is either spam or not spam. Rather across a number of possible intents / ground truths.

This is an example of supervised learning, where a data set is gathered of possible questions from customer agents, which are classified by humans to define Ground Truths (intents). Such as “I need to change my flight”, or “My luggage is lost”, or “I need to book a flight”. Check out the “How to improve Natural Language Datasets” to understand more on the Kfold test and improving the quality of the training dataset.

David highlights some important points of running chatbots in China in the difficulty of using IBM or Google’s machine learning platforms; and also the relatively high cost of AI engines in China given the restricted competition. Which results in many businesses building their own AI Engine. He also covers the unique aspects of the written Chinese language compared to Roman Scripts, for example the lack of spaces between words.

Here is the link to the TADSummit weblog on this interview with the video,discussion on its importance, contacts, and where you can ask David any questions in the weblog’s comments section.

How to improve Natural Language Datasets.

David Curran, Machine Learning Engineer at OpenJaw Technologies

You can follow along this clean-up of the natural language data set here: https://github.com/cavedave/datacleanup.

In many chatbot projects the basics of good input data are skipped through, rather focusing on the ‘intellectual’ pursuit of funky machine learning models and algorithms. It’s the old adage of garbage in : garbage out.

David shows the Kfold test, that is training on 90% of the data, and testing on the other 10% to determine its accuracy. This can be done across all 10% testing segments. From this comes the Kfold test result, which in his example is 68%, normally the target for launch is 80%.

This a very approachable review not only of improving Natural Language Datasets, but the basics of building a bot.

Here is the link to the TADSummit weblog on this interview with the video,discussion on its importance, contacts, and where you can ask David any questions in the weblog’s comments section.

How chatbots enhance customer engagement and customer communication

Jay Shah, Partner at &How Intelligence, Data & Artificial Intelligence Specialist

Here is the link to the TADSummit weblog on this presentation with the video and slides, discussion on its importance, contacts, and where you can ask Jay any questions in the weblog’s comments section.

1) Introduction

Brief introduction of &How Intelligence
Current market situation
- Market is changing rapidly in real-time, tectonic shifts happening in the world
- How COVID-19 has helped to fuel the usage for chatbot technology
  - The technology ranges from ‘text chatbot’ to ‘virtual assistant’, with ‘virtual assistant’ being the core functionality that &How and UIB sell

2) Chatbots: a game-changer for telecom companies

Why chatbots are gaining popularity in the telecommunications industry
- Telecoms typically have a large user base and this means that they receive a high volume of user requests daily and chatbots provide almost immediate responses
- On top of that, today’s consumers expect a higher quality of services and more responsive service providers, especially when it comes to mobile and internet connections
How chatbots humanize the telecommunications industry
- Enhance the customer experience
- Reduce operational costs
- Boost sales through cross-selling and promotion
- Improve company’s productivity
A case example of du, a UAE telecommunications service provider with approximately 9 million customers

3) More thoughts on the future of chatbots and what the future looks like

Technology is constantly changing and evolving, with new technologies generating new opportunities for businesses
Chatbots are not just great for the telecommunications industry but also for the wider usage for companies/businesses and even for day-to-day chores
More companies are becoming more customer-centric. Hence, in a time where COVID-19 is an accelerator for chatbot technology, it would be crucial to put into place governance frameworks to mitigate the risks of chatbots (such as inconsistent responses, or not giving accurate enough answers) whilst maximizing the benefits that they bring to the table.

Innovator Interview: The Importance of Hacking with David Curran about Science Hack Day

David Curran, Machine Learning Engineer at OpenJaw Technologies

Alan Quayle, Founder TADHack and TADSummit

Here is the link to the TADSummit weblog on this interview with the video, discussion on its importance, contacts, and where you can ask us any questions in the weblog’s comments section.

In March David, his dad, and the rest of the team (Shubhangi Karmakar, David Curran, Duncan Thomas, James McDonn, and Maurice Curran), took part in Science Hack Day making a simple ventilator. Given the crisis we see in some countries running out of ventilators and the price of just a ventilator valve being $10k+, it’s great to see home-grown solutions emerge.

In this interview we’ll ask David about:

His background and how he got into hackathons.
How did he build the team for Science Hack Day? What skills did they bring, how in just one day did they achieve so much?
Why did he choose to build a ventilator, what did he learn, and could the ventilator be viable?
We’ll discuss hackathons in general and their role in helping industries and society adopt new technologies faster, and for the individual to make a difference in the community.

Open Source Telecom Software Landscape

Alan Quayle, with the support of hundreds of people across Open Source Telecom Software

Here is the link to the TADSummit weblog on this interview with the video slides, discussion on its importance, contacts, and where you can ask us any questions in the weblog’s comments section.

There are tens of successful Open Source Telecom Software projects, with vibrant communities supporting them. Asterisk, the most successful and longest running is 20 years old. We heard from them earlier in the agenda.

We’ll review the many other projects to help people understand the depth, breadth and rapidly evolving nature of these projects. As we’ll as some of the new projects like Drachtio.org, and used recently at TADHack-mini Orlando Online 2020, for the hack SMB Reschedule.

We’ll also review the results from an anonymous survey of open source telecom software. Comparing the different projects, the preferred application areas of the projects, common issues and solutions, sharing where the industry sees these projects in 5 years’ time.

Kamailio Session

Fred Posner, Kamailio, SIP, Open Source VoIP Consultant

Here is the link to the TADSummit weblog on this presentation with the video, slides, contacts, and where you can ask Fred any questions in the weblog’s comments section

What is Kamailio?
What isn’t Kamailio?
Why do people choose Kamailio?
Key Features
Deployment examples
Scaling SIP / RTC with Kamailio
Securing SIP / RTC with Kamailio
apiban.org a free, public API to help secure your Internet facing PBX, SBC, or VoIP System from known bad SIP actors

OpenSIPS Session

Bogdan-Andrei Iancu, Founder and Developer at OpenSIPS Project

Here is the link to the TADSummit weblog on this presentation with the video, slides, contacts, and where you can ask Bodgan-Andrei any questions in the weblog’s comments section.

OpenSIPS 3.1, on the Verge of Class 5 Enrichment

Abstract:
The upcoming 3.1 release of OpenSIPS will focus on complex call crafting, that is increasing OpenSIPS’s ability to create and handle complex calling scenarios where multiple SIP calls are mixed and able to interact. Put simply, OpenSIPS 3.1 will address the Class 5 specific calling features and how to control such calling features via APIs.

Description:
Historically, OpenSIPS started as a SIP proxy and for many years all the additions were focused on the routing capabilities. Nevertheless, we are a dynamic project and the needs of our users (and their services) are dictating the evolution path of the projects. We’ll review the history of OpenSIPS so you understand its beginnings, evolution, many common applications, and the vibrant ecosystem supporting OpenSIPS today.

Even if OpenSIPS already developed capabilities transcending the definition of a SIP proxy, like UAC (User Agent Client) authentication, Topology Hiding, Back2Back, Call Recording, Gatewaying, the upcoming 3.1 release is taking a huge step for enabling the Class 5 capabilities into OpenSIPS.

Without aiming to transform OpenSIPS into a SIP Back-to-Back UA (User Agent), OpenSIPS 3.1 philosophy is to enhance the dialog, UAC and UAS (User Agent Server) related capabilities all the way to a point where you can combine and use them to build complex Class 5 specific features, like Call Pickups, Call Transfers, Call Parking, Music On Hold, Call Listing and Barging, Call Recording, RingBack Tones, Pre-Call Announcements or N-Way Conferencing. Again, without any Back2Back, just a skillful crafting of proxied calls, of SIP UACs and UASs (User Agent Client and User Agent Server).

Even more, for the first time, OpenSIPS 3.1 will provide a Calling API, an API that will allow external apps/services to start, monitor and control SIP calls via OpenSIPS, without touching or even understanding the SIP protocol. Several features, like MoH (Music on Hold) or Call Transfers will be provided directly via API. Isn’t that cool to enrich any dummy audio-enabled phone to the rank of PBX flavoured terminal by simply using the API via Web or Apps?

Asia Case Studies:
From the OpenSIPS Solutions side (business, undisclosed):

Infrastructure SBC to replace existing outdated components
Infrastructure Load-Balancer to replace existing outdated components
Integrators and Solution Providers
Virtual Hosted PBX system

From the OpenSIPS community you can learn about the hundreds of applications around the world. Check out this link to see just a few examples of who is using OpenSIPS:

https://www.opensips.org/About/WhoIsUsing

CPAAS: Let the Great Unbundling Begin!

Dave Horton, Creator of drachtio.org, the open source framework for SIP Server applications

Here is the link to the TADSummit weblog on this presentation with the video, contacts, and where you can ask Dave any questions in the weblog’s comments section.

Ten years in, and the CPAAS industry is as healthy as ever…

Or is it?

All technologies tend to follow an evolution curve where “all-in-one” highly bundled solutions inevitably progress towards the selection of best-of-breed components.

The CPAAS solution space, having been built on service components such as speech and storage that were once challenging to provision but which can now be summoned easily with the click of a button, is about to head down that curve.

Or so argues Dave Horton, the creator of drachtio: the Node.js framework for SIP server applications.

In this talk, Dave will present his view on the state of CPAAS and why service unbundling and the need for enhanced data privacy protections may lead us towards a new generation of CPAAS service delivery.

He will preview a new open source project from drachtio labs: a “bring your own everything”, privacy-first CPAAS service that customers can self-host on their own AWS infrastructure as an illustration of what may lie ahead.

A Brief Introduction to Network as a Service and Megaport

Paul McGuinness, Solutions Architect Megaport

Here is the link to the TADSummit weblog on this presentation with the video, slides, contacts, and where you can ask Paul any questions in the weblog’s comments section.

Paul McGuiness from Megaport will share their vision on Multicloud environments. We have a fantastic opportunity to connect different cloud environments together and go above and beyond the boundaries of a single cloud provider.

Megaport Network as a Service
Private SDN Vision
Multicloud Connectivity
Cloud to Cloud and Hybrid Cloud
Live Demo

Megaport’s mission is to take everything we know about traditional networking – flip it and reverse it – and put the power back into the hands of the consumer. Megaport has created the network that’s bringing the world’s businesses closer together.

Megaport is a global leading Network as a Service provider. Using Software Defined Networking (SDN), the Company’s global platform enables customers to rapidly connect their network to other services across the Megaport Network.

Services can be directly controlled by customers via mobile devices, their computer, or APIs. Megaport connects more than 1,700 customers in over 600 enabled data centres globally. Megaport is an Alibaba Cloud Technology Partner, AWS Technology Partner, AWS Networking Competency Partner, Google Cloud Interconnect Partner, IBM Direct Link Cloud Exchange provider, Microsoft Azure Express Route Partner, Nutanix Direct Connect Partner, Oracle Cloud Partner, and Salesforce Express Connect Partner.

CXTech Landscape Across Asia

Alan Quayle, with the support of hundreds of people across CXTech

Here is the link to the TADSummit weblog on this presentation with the video, slides, contacts, and where you can ask Alan any questions in the weblog’s comments section.

We’re entering a new phase in the democratization of telecoms. Communications is now programmable, revolutionizing the $2.2T telecoms industry. Enterprises large and small, governments, local businesses, hospitals, dentists, web companies, garden centers are all using communications in new ways to improve their operations and customers’ experiences. There are hundreds of companies around the world that are helping businesses use programmable telecoms.

The aim of this session is to provide an open, independent, and industry-wide review of the impact of programmable telecoms on business. We will cover CPaaS (Communications Platform as a Service), UCaaS (Unified Communications Platform as a Service, AKA virtual or cloud PBX), CCaaS (Contact Center as a Service), open source telecom software, authentication and customer experience, omni-channel customer communications, WebRTC (Web Real Time Communications) and much more reviewing the landscape and market sizes.