Sponsored by

We ran our first TADSummit in 2013 in Bangkok. Back then there was a growing body of innovators (e.g. CPaaS, UCaaS, CCaaS providers), telcos, alternative network providers, developers, open source leaders, API companies, and enterprise focused service providers, learning how to make money from the application of CXTech.

What is CXTech?  The C stands for Connectivity, Communications, Collaboration, Conversation, Customer; X for Experience because that’s what matters; and Tech because the focus is enablers. You can sign up here to receive the CXTech News and Analysis by email. Think of CXTech as the democratization of telecoms, and can be used interchangeably with programmable telecoms / communications.

After the success of TADSummit Asia 2020 in May 2020 we decided to run TADSummit EMEA / Americas online to avoid taking any risks while we wait for the COVID-19 vaccine. We may not have the full networking experience and the enjoyment of spending a couple of days together. But we can share the latest thinking to place a collective milestone marker in the development of programmable communications.

Through the month of November 2020 we’ll be releasing daily drops of fresh content produced specifically for TADSummit EMEA / Americas 2020, and encouraging both online discussion at blog.tadsummit.com and one-on-one discussion with the presenters. If any topic stimulates lots of interest, we’ll set up a video conference across all interested parties for an online discussion.

We’ll be covering open source telecom software, innovator interviews, highlights from TADHack Global 2020, industry status and strategy, TeleSign TeleTalks, case studies and much more. 

TADSummit is unique because we explicitly have a no BS policy. 

If you are a CIO trying to understand CPaaS, UCaaS, CCaaS, chatbots, cloud communications, omni-channel communications. TADSummit will provide clarity and independence of insight.

If you are a technology or service provider in this segment you will learn from peers with a track record of success. To help you create the future faster.

For Telcos / CSPs (Communication Service Providers) it provides independent thought leadership on the future of telecoms today.

For developers and students, TADSummit provides an insight to an exciting technology space that can set your career on a fast-track.

For regulators and thought-leaders you’ll learn from the brain trust of the growth engine revolutionizing communications / telecoms, a $1.2 Trillion industry.

Welcome and Keynotes

Helping Carriers Win More Enterprise Business in a post-COVID-19 World
João Camarate Silva, Founder & CTO at GoContact
Link to presentation, slides, review and Q&A.

A Random Walk down Communications as a Service Street
Jim Machi, SVP Marketing, Sangoma
Link to presentation, slides, review, and Q&A

Gamifying the User’s Journey and the CSPs Service Offering
Adnan Saleem, CTO Software and Cloud Solutions
Link to presentation, slides, review, and Q&A

Invited Keynote: Engaging Developers
Steven Goodwin, Award-winning CTO, author, keynote speaker, and developer
Link to presentation, review and Q&A.

 

TADHack Global 2020 Review

Link to weblog with all the videos

Simwood

Avaya

Intelepeer

Symbl.ai

Location Winners

All the Winners

 

Industry Status and Strategy Sessions

Adventures in Real-Time Communications in the Cloud
Manuel Pombo, VP of Engineering GoContact
Link to presentation, slides, review, and Q&A.

Serverless and RTC Panel Discussion
Link to panel discussion, review and Q&A.

Tim Panton, Co-founder and CTO at Pipe
João Camarate Silva, Founder & CTO GoContact
Simon Woodhead, CEO Simwood
Jason Berryman, Freelance Google Cloud Architect and Google Developers Expert at 418.dev
Sebastian Schumann, Network Production Development, Technology & Innovation at Deutsche Telekom
Marten Schoenherr, CEO/Founder at Automat Berlin GmbH 

How will legacy enterprise communications adapt to programmable communications?
Thomas Howe, Chief Technology Officer at VHT
Link to presentation, slides, review, and Q&A.

CPaaS is dead, Long live CPaaS
Filipe Leitão, EMEA Solutions Engineer, 8X8
Link to presentation, slides, review and Q&A.

Cloud Native Function for 5G success
Grzegorz Sikora, Business Development at OVOO
Link to presentation, slides, review, and Q&A.

Open Banking…Energy…Telecom
Miles Cheetham, Developing the data infrastructure to help deliver a net-zero future
Link to presentation, slides, review, and Q&A.

Call Centers under Stress
Shai Berger, CEO Fonolo
Link to presentation, slides, review, and Q&A

The Future of Conversational Messaging Isn’t Social, It’s Digital – Access, Control, and the Power of Permissions 
Paul Sweeney, EVP Product at Webio Ltd
Link to presentation, slides, review and Q&A.

 

Open Source Sessions

VoIP Monitoring As A Code With SIP3
Oleg Agafonov (Co-founder and CTO at SIP3)
Link to presentation, slides, review, and Q&A.

Open Source Telecom Software Survey 2020
Alan Quayle, Founder TADSummit and TADHack, Independent Consultant
Link to presentations, slides, review, and Q&A.

The Difference Between Your Project Succeeding or Burning To A Crisp Is Actually You.
Dan Jenkins, Founder at Nimble Ape & Director at CommCon Events
Link to presentation, slides, review, and Q&A.

Security and Real-time Communications – a maze of twisty little passages, that all look alike.
Olle E. Johansson, Consultant in network security and real-time communication – PKI, webrtc, SIP , XMPP. Kamailio and Asterisk expert.
Link to presentation, slides, review, and Q&A.

Getting offensive: a different approach to RTC security
Sandro Gauci, CEO / Senior Penetration Tester / Chief mischief officer at Enable Security GmbH
Link to presentation, slides, review, and Q&A.

Project Fonos: An open-source framework for CPaaS building
Pedro Sanders, Project Leader Fonos
Link to presentation, review, and Q&A.

Programmable Communications Innovator Interviews

Amandine Le Pape, COO & co-founder at Element; Co-founder at The Matrix.org Foundation; and Matthew Hodgson, Technical Co-founder at Matrix.org
Link to interview, review and Q&A.

Daniel-Constantin Mierla, co-founder and core developer of the Kamailio SIP Server, co-organizer of Kamailio World, and world-renowned consultant in SIP, VoIP and WebRTC at Asipto.
Link to interview, review, and Q&A.

Lantre Barr, Founder & CEO of Blacc Spot Media
Link to interview, review, and Q&A.

Simon Woodhead, CEO Simwood
Link to interview, review and Q&A.

Marlon Bowser, CEO, HTK (data-driven CX & loyalty)
Link to interview, review and Q&A.

Mark Diaz, Chief Executive Officer Vinix
Link to interview, review, and Q&A.

Erlend Prestgard, CEO and co-founder at Working Group Two
Link to interview, review and Q&A.

 

Case Studies

Callcenter AI for when you don’t have a callcenter (in a pandemic)
Rob Pickering, Founder Aplisay
Link to presentation, slides, review, and Q&A.

Fighting Fraud and Delivering Frictionless Customer Experience in the Contact Centre
Abhinav Anand, Chief Product Officer at Smartnumbers
Link to presentation, slides, review, and Q&A.

Programmable Telecoms inside a Telco
Jesus Cruz Manjavacas, VAS Development Expert at PLAY
Link to presentation, slides, review and Q&A.

Building the SureVoIP app
Gavin Henry, SureVoIP, Trusted UK VoIP service provider. Founder and MD
Link to presentation, slides, review, and Q&A.

Creating Inspiring Experiences for Virtual Family Events
Chris Shaw, Co-Founder, Virtually There
Too busy running the explosion of virtual events, will speak next year.

A Geolocation API
Fernando Mendioroz, CTO at PAiC Business Development
Link to presentations, slides, review, and Q&A.

The importance of cloud-native core services in a Telco World
Carsten Bock, Managing Director CTO, ng-voice GmbH
Link to presentation, slides, review, and Q&A.

Getting started with data visualization. Seeing patterns in telecom data.
David Curran, Machine Learning Engineer
Link to presentation, slides, review, and Q&A.

The challenges of creating a multi sided marketplace platform for telecom enabled products
Marius Waldum, Head of Product at Working Group Two
Link to presentation, review, and Q&A.

Skype 1 – 0 Robocalls: How TeleSign helped Skype “Score” against fraudulent callers
Abhijeet Singh, Senior Product Manager, TeleSign
Link to presentation, slides, review, and Q&A.

LivingAds^®: RTC Advertising Switchboard
David Uhalley & Brian Boyajian / Co-founders / contact@livingads.com
Link to presentations, slides, review and Q&A.

White-label the Coffer Platform to have your own Deals App or to start a new business in Card Offer space.
Ruwan Dissanayaka, Co-Founder/CEO at Extrogene Software Pvt Ltd.
Link to presentation, slides, review, and Q&A.

EVA – Extrogene Virtual Assistant, have a virtual assistant for your business Facebook page today. Easy to integrate, customizable and excellent value.
Ruwan Dissanayaka, Co-Founder/CEO at Extrogene Software Pvt Ltd.
Link to presentation, slides, review, and Q&A.

 

 

TeleSign TeleTalks

Digital Identity For Seamless Onboarding in EMEA and APAC

Digital Identity For Seamless Onboarding in The Americas

Digital Identity for the Financial Sector

Helping Carriers Win More Enterprise Business in a post-COVID-19 World

João Camarate Silva, Founder & CTO at GoContact

Link to presentation, slides, review and Q&A.

Over the past decade enterprises have learned they can buy their communication services from other than traditional carriers. 

Across enterprise communications, contact centers, and communication enabled business processes there are now a range of services packaged to the needs of enterprises large and small.

COVID-19 has accelerated this trend, as enterprises need to move their contact center into the cloud fast. Faster than many traditional carriers were able.

Joao will present case studies on how traditional carriers can add more value to their existing business by partnering with companies like GoContact to build on both their strengths to deliver competitive localized enterprise communication solutions.

The case studies will go into detail of what are the major challenges, the upsides and downsides, the strategy, and the results GoContact has achieved over the past 3 years.

I was recently reviewing the “Accelerating Innovation in the Telecommunications Arena” whitepaper and GoContact presents the forward-looking innovation that many carriers should have in their service portfolio.

A Random Walk down Communications as a Service Street

Jim Machi, SVP Marketing, Sangom

Link to presentation, slides, review, and Q&A

The past six months have highlighted the benefits of cloud based business phone systems to businesses. But are employees even taking advantage of all these features in modern communication systems?  

Many businesses right now are using a mishmash of different things, some of which overlap with what they might already have.  We as an industry still have work to do to explain what is possible in today’s communication systems.  Jim will then cross to the other side of the street and explain how MSPs, ITSPs and Telecom Co-ops can offer businesses value-based cloud communication offerings to meet the needs of today’s businesses.

Jim is responsible for strategy, and developing and executing the global marketing plan including digital strategy, partner marketing, content generation, branding and lead generation activities for Sangoma. Prior to Sangoma, Jim spent time at Dialogic and Intel in various roles, including business unit general manager and SVP of product management and marketing. Jim has a BSEE from the University of Pennsylvania and an MBA in finance from New York University.

Gamifying the User’s Journey and the CSPs Service Offering

Adnan Saleem, CTO Software and Cloud Solutions

Link to presentation, slides, review, and Q&A

Telecom operators and numerous industry verticals lack creative engagement with their digital-savvy customer base. The next-generation AI-based applications can enable operators to offer personalized experiences while driving new monetization opportunities. Gamification of user interactions in various applications can be done by ‘rewarding’ users for taking desired actions and active participation, and delivering relevant content and offers within immersive experiences are some of the unique ways to engage the users and monetize the contextual interactions.

However, balancing the cost of delivering dynamically personalized services, enhancing customer experience through immersive digital engagements, and optimizing business productivity remains a crucial challenge for businesses, application developers, service providers, and system integrators. The business growth will come by integrating the right mix of technologies such as 5G, IoT, cloud edge computing, speech analytics, augmented reality, computer vision, conversational artificial intelligence, and machine learning; and an integrated ecosystem that includes partner on-boarding, logistics, promotional inventory management and behavioral analytics. 

Radisys has recently collaborated with the TM Forum to deliver a project, called ‘Ready Telco One’ (led by Orange Group, Orange Poland, KDDI, and solution vendors) that demonstrates how telecom operators can gamify user journeys in various applications in health and fitness, live events, education and learning, entertainment and marketing campaigns to name a few. . This presentation will focus on how Radisys was able to streamline live AR/VR multimedia interactions with a robust media server platform (User Interaction Delivery Engine) for hyper-personalized, real-time customer engagement.

Invited Keynote: Engaging Developers

Steven Goodwin, Award-winning CTO, author, keynote speaker, and developer

This weblog contains the presentation, review and Q&A.

The problem:

People are not engaging with your product, and going elsewhere.

Maybe they try a couple of things, once, and then stop. Or they don’t continue their trial. Or they do something totally convoluted, using up unnecessary bandwidth, CPU cycles, or support tickets.

What can you do?

The cause:

There is no good on-boarding for new developers. 

We don’t need an encyclopedia of the API’s functionality, but rather a piecemeal approach to solving our problems – and quickly. Because if your API doesn’t let a dev get X, Y or Z working quickly then there’s another vendor out there just waiting to accommodate those developer dollars.

The solution:

• Treat documentation like its own product.
• Outline the vision
• Create user stories
• Build an MVP
• Try before you buy
• Staff it

Steven will go into the hows and whys of improving your documentation for developers. You can read more about what Steven will talk about here.

Link to weblog with all the TADHack Global winner videos

TADHack Global ran across 10 cities around the world on the 10th and 11th October 2020, plus from the comfort of your own home. Since our founding in 2014 we accept remote entries, which proved quite useful given COVID-19.

TADHack Global is a hackathon that helps people learn about the latest Internet, IT, and Telecoms/Communications technologies; and use those technologies to solve problems that matter to them.

Our hacks have included programmable telecoms (voice, video, messaging), internet of things, cloud computing, robotics, machine learning, speech and face recognition, mobile payments, enterprise communications, decentralized web, blockchain, encryption, open source, and many other technologies.

This session will review the hacks created from the sponsors:

Simwood

Avaya

Intelepeer

Symbl.ai

Location Winners

All the Winners

Adventures in Real-Time Communications in the Cloud

Manuel Pombo, VP of Engineering GoContact

Link to presentation, slides, review, and Q&A.

João will share an insightful review of real-time communications in the cloud. Serverless will be a theme through TADSummit. And we’re fortunate to get this broad review to kick off our discussions.

• Highly Available and Scalable RealTime Communication (RTC) Workloads in the Cloud
  • Floating IP Pattern between active-standby stateful services
  • Load balancing for scalability and high availability with WebRTC and SIP
  • Cross-regional DNS-based load balancing and failover
  • Persistent Storage for data durability and high availability
  • Dynamic / auto scaling with event-driven serverless computing
  • HA WebRTC video
  • HA SIP Trunking 
• Best Practices
  • SIP Overlay
  • Monitoring
  • DNS for load balancing and floating IP for failover
  • Multiple Availability Zones
  • Traffic management and workload placement
  • Optimizing for networking
• Security, security, security
• Pros and cons of serverless
• A view of the future of RTC in the Cloud

Serverless and RTC Panel Discussion

This weblog contains the panel discussion, review and Q&A.

At TADSummit EMEA 2019 we had a number of FinTech start-ups presenting and they expressed surprise at the lack of adoption of serverless across the RTC community. Referring to the approaches described by several RTC service providers as yak-shaving.

In this session we’ll hear from a number of thought-leaders on why RTC adoption of serverless is lagging other industries, and it means wrt industry competitiveness, and ways to overcome the barriers.

Each panelist will kick off a quick 5 min intro to their views on the topic. Then we’ll run a panel session with the following prepared questions. You’ll be able to ask questions of the panel in the comments section of the blog about this panel, or suggestion questions to ask by contacting me.

Tim Panton, Co-founder and CTO at Pipe

João Camarate Silva, Founder & CTO GoContact

Simon Woodhead, CEO Simwood

Jason Berryman, Freelance Google Cloud Architect and Google Developers Expert at 418.dev

Sebastian Schumann, Network Production Development, Technology & Innovation at Deutsche Telekom 

Marten Schoenherr, CEO/Founder at Automat Berlin GmbH

How will legacy enterprise communications adapt to programmable communications?

Thomas Howe, Chief Technology Officer at VHT

Link to presentation, slides, review, and Q&A.

• Communications / telecoms is now programmable, almost anyone with web skills can do what was once protected in the ivory tower of telecom vendors. At global scale; and at telco grade availability.
• We’ve witnessed the disruption in telecoms, legacy vendors and telcos ‘gathered the wagons’ to create a fortress against disruption.
• The fortress isolated telcos from the market, so telecommunications is now seen as commoditized, no longer strategic. Their focus on faster internet access, and various cloud computing and IoT technology visions based on niche technology differentiation.
• Many enterprise communication vendors grew out of the traditional telecom vendors. Offering a scaled down version of telco switches. They too are facing the disruption telcos and their vendors faced. However, the market conditions are different, standards are not a defense, and enterprises are generally not as complicit as telcos.
• Thomas will share his perspectives on the evolution of enterprise communications, the coming disruptions and consolidation, and the opportunities being created as programmable communications disrupts the disruptors.

CPaaS is dead, Long live CPaaS

Filipe Leitão, EMEA Solutions Engineer, 8X8

Link to presentation, slides, review and Q&A.

• Brief history of CPaaS (Communications Platform as a Service) since VAS (Value Add Service) times.
• It’s not about wining the developer anymore. Or viewed another way, how everyone tries to be what Twilio was 5 years ago.
• Be where your customers are: CCaaS, UCaaS and CPaaS are becoming one. Its all just programmable communications.

Cloud Native Function for 5G success

Grzegorz Sikora, Business Development at OVOO

Link to presentation, slides, review, and Q&A.

5G is no longer the technology of the future – it is here and now. It is the fourth industrial revolution.

In the TELCO world we believe how powerful an open ecosystem is  – understanding it is the basis, the key to further development, profits and success. This is the right time to implement solutions that will be compliant with the 5G standard and will help companies to grow.

It’s an awesome opportunity for us and we are proud that we can show how to achieve significant cost reduction using open source projects, how effective and flexible the open source system is. You will experience live demo presentation – step by step migration to Cloud Native Function.

We want to be with you as part of the fourth industrial revolution.

Open Banking…Energy…Telecom

Miles Cheetham, Developing the data infrastructure to help deliver a net-zero future

Link to presentation, slides, review, and Q&A.

Shared data has the potential for huge economic, societal and environmental benefits. Open Banking has shown the way, and now the opportunities for other sectors are becoming clearer. With governments and regulators seeking to stimulate innovation, there are common issues becoming clearer.

So what has been learned in the banking and energy sector? And how can we apply this to telecom?

Miles Cheetham, former Head of Propositions at Open Banking – with a deep telco background – reviews what has been learned, explores the opportunities and asks what this means for Open Telecom.

Call Centers under Stress

Shai Berger, CEO Fonolo 

Link to presentation, slides, review, and Q&A.

The Covid era has placed stress on call centers like never before. It would be hard to design a better scenario to push call centers to the breaking point. At the same time that call volumes started surging, many call centers were forced to work with fewer agents. In other words: a demand shock and a supply shock at the same time.

Many call centers failed catastrophically, and we will look at some case studies. More importantly, we will look at how, exactly, call centers fail under load. This is a vastly under-studied topic, and one that is newly relevant. 

We can’t just look back at mid 2020 and just do a “post mortem”; The increased volume and the decreased staff are stressors that are still in play today! As an industry, we need to make disaster-planning and operating-under-stress an integral part of call center design.

The Future of Conversational Messaging Isn’t Social, It’s Digital – Access, Control, and the Power of Permissions 

Paul Sweeney, EVP Product at Webio Ltd

Link to presentation, slides, review and Q&A.

Facebook, Apple, and Google seem to have a runway down which it almost seems inevitable that they will control the access point to your customers. Facebook’s messaging will be cross-app very soon creating one of the world’s largest telcos at a stroke. Apple with iMessage and ABC (Apple Business Chat) seems set to control access to those customers that actually spend money. Google will double down on RCS and messaging from search and maps. The ring is closing in. 

However, there are signs that maybe this does not entirely suit the enterprise. Simple things like being able to control what is being said, when it is sent, and how many tries you can make within any time period, are dictated by the social platforms. Companies that can use a combination of SMS, Rich Messaging, and RCS are seeing a much higher level of engagement and impact in their day to day operations. 

Will there be an equivalent with voice interfaces? Will Google and Amazon dictate how, when and where you will be able to interact with your customers? Or maybe there will be a third way, one where independent intelligent assistants sitting behind existing phone infrastructures will facilitate the kind of degrees of strategic freedom that are required in a post social platform world. 

VoIP Monitoring As A Code With SIP3

Oleg Agafonov (Co-founder and CTO at SIP3)

Link to presentation, slides, review, and Q&A.

Kamailio is a highly configurable SIP Proxy that lets you do whatever you like on behalf of the SIP protocol. With the help of the KEMI Framework you can define really complex business logic by introducing User Defined Functions. A great opportunity for advanced users but a nightmare for VoIP monitoring systems which need to know all the business logic details to provide the best monitoring experience.

In this presentation I will talk about how the SIP3 team got inspired by Kamailio and decided to introduce User Defined Functions as part of the product. Together we will write simple UDFs in Groovy and Javascript, deploy those to SIP3 and view advanced VoIP monitoring with SIP3 in action.

Open Source Telecom Software Survey 2020

Alan Quayle, Founder TADSummit and TADHack, Independent Consultant

Link to presentations, slides, review, and Q&A.

The purpose of this Open Source 2020 Survey is to gather across the industry people’s experiences and opinions on using Open Source Telecom Software Projects.

Last year we did a survey, and the results were presented at TADSummit. Thank you to everyone who completed the survey. We received supportive feedback on the value provided to the communities from that survey in helping projects be ever more successful.

The 2020 survey follows on from the first survey undertaken in 2019. Filling in gaps on geographic issues, contributions to open source projects, deeper dive into hosting and redundancy, adding missing open source projects, and a few other items, such as the impact of COVID-19 and what questions you want asked in 2021.

The Difference Between Your Project Succeeding or Burning To A Crisp Is Actually You.

Dan Jenkins, Founder at Nimble Ape & Director at CommCon Events

Link to presentation, slides, review, and Q&A.

For far too long Open Source projects have been getting in their own way; with no marketing budget to shout the loudest it’s always an uphill battle to get their fair share of the marketplace. But ultimately, we as Open Source project owners and maintainers are the problem.

We need to start thinking about Open Source projects as Products and Services that need to be promoted in their own right. It’s no longer good enough to just have a project website with a wiki and a download link. It’s up to us to sell our love for our creations and make others see the advantages of using them. We need to get out of our own way and show the world what Open Source can do for them and right now we’re failing. Join us to find out what you can do to get out of your own way and succeed.

Security and Real-time Communications – a maze of twisty little passages, that all look alike.

Olle E. Johansson, Consultant in network security and real-time communication – PKI, webrtc, SIP , XMPP. Kamailio and Asterisk expert.

Link to presentation, slides, review, and Q&A.

Olle has worked with Internet and TCP/IP networking for almost 30 years and is a developer, project manager, documentation writer, trainer and a secret lover of X.509 and PKI. Olle is active in the IETF and has co-authored an RFC and contributed to many. He has spoken at many conferences and trained many, many Asterisk and Kamailio admins. Olle co-founded Astricon, the Asterisk conference. Outside of work he is an oral storyteller and spends a lot of time in his garden back home in Sweden.

After almost 20 years of working with real-time communication: SIP, XMPP, WebRTC, and other protocols and platforms. I haven’t built a standard compliant secure platform once with strong encryption and identity handling. I’ve been close, but no cigar. 

Looking at the standard documents for SIP, there are a lot of missing pieces and most of the Open Source implementations are missing large amounts of code to implement both existing security specifications as well as the missing pieces. It’s a mess, and that doesn’t help those who are trying to implement secure real-time communications. We can do better and hopefully we will do better.

While WebRTC mandates encrypted communication channels, it doesn’t mean that all platforms are secure. Also there are as many definitions of “secure platform” as people implementing them. 

There are hooks and new solutions to build from, but few implementers get the requirements, time and resources to do this.

Let’s discuss what the issues are, where privacy plays in, the missing support in the standard documents and where to go next.

We will also talk about why we think that the requirements for security are missing in almost every project and how we can change that.

Keywords:

– #MoreCrypto: PKI and TLS
– Oauth2 and OpenID connect, where do they fit in?
– SIP, The session initiation protocol
– WebRTC
– SRTP, Secure RealTime Protocol

Getting offensive: a different approach to RTC security

Sandro Gauci, CEO / Senior Penetration Tester / Chief mischief officer at Enable Security GmbH 

Link to presentation, slides, review, and Q&A.

Sandro Gauci leads operations and research at Enable Security. To this community he is known as the original developer of SIPVicious OSS, the SIP security toolset. At Enable Security, he helps develop offensive security tools in the RTC space and provides penetration testing services.

Real-time communications security: we all need it but it means different things to different people and organizations. As a result, security is bolted on to other solutions as if it were a feature or a product that one can buy.

In his session, Sandro is here to tell you why this approach doesn’t work and how defensive security needs the offensive side of security to have the desired effect. There will be practical examples of how a purely defensive approach to RTC security fails, and other sources of entertainment will be included.

Project Fonos: An open-source framework for CPaaS building

Pedro Sanders, Project Leader Fonos

Link to presentation, review, and Q&A.

Project Fonos is a framework for CPaaS building. It aims to help organizations of all sizes reduce time to market, protect private data, and avoid vendor lock-in. Project Fonos has been engineered to run in cloud environments such as Kubernetes and be scalable and modular — it is up to you to decide which components to use. Best of all, it is open-source!

This talk will present the project’s architecture, its benefits, and the current roadmap. It will also demonstrate advanced use-cases, such as creating Conversational Programmable Voice Applications(C-PVAs).

Amandine Le Pape, COO & co-founder at Element; Co-founder at The Matrix.org Foundation; and Matthew Hodgson, Technical Co-founder at Matrix.org

Link to interview, review and Q&A.

I first met Amandine and Matthew in 2013, at a WebRTC conference in London. They shared an idea about any-to-any IP communications, letting people use the communications client they prefer, and bringing together siloed communities from around the world. Reducing the explosion in fragmentation I loved the vision, but my concern was, who was going to pay you to do it?

And a year later Matrix was founded, an open source project that publishes the Matrix open standard for secure, decentralized, real-time communication, and its Apache licensed reference implementations. 

In the tag-team of Matthew and Amandine, Matthew is the uber-geek, and Amandine the responsible adult. At hackathons I’ve seen Matthew presenting (talking about why his hack is not working) while rewriting code on stage at the same time, and getting it working minutes before time was up.

Matrix has been part of TADS since its founding, sponsoring TADHack, providing the chat service for TADHack, and presenting at TADSummit. Matthew’s presentation from TADSummit 2015 (https://youtu.be/Nu8LFVtyqKM) is our top video at 4.4k views. His 2016 presentation is #3, but I’ll not say anymore, else he’ll demand appearance fees. My son proudly wears his Matrix.org t-shirt to school, and when asked is that from the movie, he proudly proclaims, ‘No, the open source project.’

They recently rationalized their names under the Element brand, geeks love naming things, almost down to individual functions in their code.  Riot (secure collaboration app) is now Element! Element is also the name for New Vector (the company behind Riot) while Modular, their Matrix hosting service, has become Element Matrix Services. 

If you have questions for Amandine and Matthew please let us know. Here are some we plan to ask:

• What were your darkest times with Matrix so far? For innovators going through their dark times, what advice do you have to help them work through to the light?
• Why did the French Government (Tchap), Germain Military (BWI), and German Administration (Dataport) adopt Matrix? Rather than Teams, or Wire, or Telegram?
• The timing of your Status investment was fortunate 😉 Status are an amazing team, they put Ethereum in your pocket. I’ve brought web3 into TADSummit a couple of times, and I find myself explaining the impact of the decentralized web often. I feel déjà vu to the rise of what I termed the dynamic Web versus the static Web (terms I copied from somewhere years ago), which became better known as Web 2.0 and Web 1.0. As a poster child for the decentralized web, how do you communicate the impact and timing of the coming change? I’m struggling to convince people.
• Can you share how the world will be different in 10 years time with Matrix.org?
• What are the lines of revenue for Element? How will they change over time?
• What’s your thinking on Federated Identity? We were discussing this back in 2015, time flies!
• What’s going on with P2P Matrix?
• What are the greatest risks to Matrix?

Daniel-Constantin Mierla, co-founder and core developer of the Kamailio SIP Server, co-organizer of Kamailio World, and world-renowned consultant in SIP, VoIP and WebRTC at Asipto.

Link to interview, review, and Q&A.

Daniel is a product of the highly successful Fraunhofer FOKUS Institute for open communication systems. Many of the RTC leaders around Europe have FOKUS as a common point in their history. At FOKUS, Daniel was involved in writing the first SIP-XMPP gateway specifications for instant messaging and presence (something we have in common from my start-up Teltier). He also developed its first implementation as part of SER project.

Kamailio is an open source SIP server project. It is designed for flexibility and scalability, being used in deployments serving millions of users and routing billions of voice minutes per month. It can act as a routing engine for real time communications, such as IP telephony, voice/video over IP networks, WebRTC, IMS, instant messaging and presence services. When people claim open source telecom software does not scale or achieve carrier grade performance, they must not be aware of Kamailio.

Astipo provides consultancy, training and development for SIP, VoIP, WebRTC, Instant Messaging and Presence with main focus on Kamailio SIP server platform, with flavors of Asterisk and FreeSWITCH.

Asipto combines research and innovation in real time communications as well as implementing and delivering solutions and products for service operators, from internet telephony systems to load balancers, least cost routing engines and RCS platforms.

If you have questions for Daniel please let us know. Here are some:

• What’s your view on the future of open source telecom software? Where are the gaps? How will the projects evolve? Will we see support from the global cloud providers, or will they look to keep things proprietary?
• I see you worked on RCS, note Daniel coined the term RCS BEFORE the telco standard.  What’s your view on RCS in general (not just the telco standard), and specifically the telco standard, its developer adoption, and its market potential?
• Why has WebRTC taken so long, it’s a decade-long work in progress. Where services like Zoom use web assembly rather than rely on WebRTC. Will we still be working on WebRTC in 10 years time? Can, or even should, the dependency on libwebrtc be broken?
• Telcos have spent billions on telco-special SIP, also known as IMS. What comes next for telcos after IMS?
• I’m always impressed with the stacks developed by FOKUS, while vendors talked about the stacks, FOKUS built them and showed the implementation realities. Though I often found the dogged following of vendor marketing visions out of step with practical implementation leadership. What do you consider to be the keys to the long term success of FOKUS? Do you think it’s a model other regions should follow?
• What’s your view on serverless and RTC?

Lantre Barr, Founder & CEO of Blacc Spot Media

Link to interview, review, and Q&A.

I first met Lantre at the WebRTC Global Summit in London, we’d just run a TADHack-mini London, and some of the winners were presenting at the WebRTC conference. What impressed me with Lantre’s presentation was his practical focus. While many geeked out on the technology and its potential, Lantre focused on the challenges in building a WebRTC team. Which remains a significant issue today, as discussed in the WebRTC Status Review at TADSummit Asia in May.

Lantre is the founder & CEO of Blacc Spot Media, an Atlanta-based Cloud Communications consulting firm. Blacc Spot Media solves it’s client’s toughest communications challenges by providing unparalleled services in strategy, consulting, technology, customer experience, and business operations. Specializing in Web Real-Time Communications (WebRTC) and Cloud Communications, it develops custom web and mobile applications that deliver impactful results for their clients focused on building effective communication strategies.

Lantre is Atlanta born and bred. And like many of my friends in Atlanta did a ‘tour of duty’ in real estate development. Since 2011 his focus is Blacc Spot Media, the Smart Communications innovators.

If you have questions for Lantre please let us know. Here are some:

• Would you please introduce Blacc Spot Media and the services it provides?
• As a small company operating in the over-marketed US enterprise communications market, how do you survive?
• What is your vision for Blacc Spot Media? What are the greatest risks to Blacc Spot Media?
• Multi-part question here: What’s your view on the current positioning of bundling UCaaS, CCaaS, CPaaS and longggggg lists of features. Is the premium one-stop-shop the end game? How do you view the US enterprise communications / telecoms market evolving? Will RingCentral and Twilio be like the Borg, ‘You will be assimilated. Resistance if futile.’ Or will diversity reign?
• Would you please share your experiences with FLEXFIG (your configuration of Twilio FLEX)?
• We’ve had several mental health hacks at TADHack over the years. I think we’re just scratching the surface on what programmable communication can do in mental health. I’m keen to learn about your experiences with Regroup Therapy is a mental health service provider.
• Given all your chatbot deployments do you have some does and don’ts?
• Given COVID-19, how has that changed your business?

Simon Woodhead, CEO Simwood

Link to interview, review and Q&A.

Simwood began in 1996 as ‘eSMS’, the world’s first gateway between SMS and the Internet. It’s now a UK based wholesale provider of telecommunications. Simon has led Simwood for 24+ years. And the organization is as fresh and dynamic as an early-stage start-up.

eSMS would give people email addresses and deliver email to their phone using SMS, and they would reply using SMS. This was many years before Blackberries! By 2005 Simon exited that business and focused on the voice business with Simwood.

Through their wholly owned IP network and SS7 interconnects Simwood exposes the boring bits of telephony through SIP and an API. ITSP and carrier customers build solutions on top of their infrastructure. I attended their customer event in March 2020, SimCon3, there’s a lot of love in the room for Simwood, even as the COVID-19 lockdown approached.

Simwood’s vision is closely aligned to that of TADS, “We believe technology convergence can change the world for the better and we exist to enable that change. From developer-friendly APIs and human-friendly interfaces, to our unconventional approach to fraud protection, we empower customers and champion a fair and transparent marketplace.” One of Simon’s unofficial roles is keeping OFCOM and BT honest, see ‘fair and transparent marketplace’ above 😉 The term I use is the democratization of telecoms.

Operating a traditional IP network they offer the usual ISP services, however, 90% of the traffic on the Simwood network is voice making the network quite unique. They have blanket coverage of the UK, growing internationally, and offer instant choice and configuration of numbers (DDI, NGN etc.) through their API.

They also offer high quality wholesale SIP termination with three service levels to suit differing requirements. Their API enables real-time monitoring and control to reduce the cost of fraud to customers. Finally, owning SS7 interconnects means they can host number ranges for ITSPs and smaller telcos exposing all the benefits of their TDM to VoIP stack to them on their own OFCOM assignments.

Amongst many other things, Simon was part of Mountain Rescue for 15 years, this significantly shaped his view of the world.

If you have questions for Simon please let us know. Here are some:

• Why did you start your career as an Excel Monkey in financial services?
• You were years ahead of Blackberry and ‘WAP is crap’ email apps. Who were your customers for eSMS? What did you learn through eSMS that you then applied in Simwood?
• What do you consider to be LINX’s (London Internet Exchange) major contributions to telecoms? What’s your opinion on the future on Internet Exchanges?
• I sometimes struggle to explain Simwood to people. You’re more than a wholesale telecom provider. I sometimes use the terms: next generation telecom provider or alt-telco. You own infrastructure around the world, and unlike many traditional telcos own the service technology thanks to open source. How do you define your category so people understand the depth and breadth of Simwood? What’s your vision for Simwood?
• How is BTZero going (an internal Simwood project)? Do you think you’re creating a model for other alternative telecom providers to follow in removing the incumbent?
• One of the many things I learned at SimCon is the state of Number Porting in the UK, and abroad. It makes the US look well-regulated, well on number porting. I consider the problems you’ve described a serious impediment to both your business and business customers’ telecom experiences, regardless of carrier. Imagine Boris puts you in charge of making UK Telecoms work for everyone, not just BT. What would you recommend?
• Thank you for the SimCon award this year. I’ve made a point of putting it on my personal website, email footer, and on TADHack to promote the award and build value for next year’s winners. The awards are sorely needed given every other telecom award out there is paid for and back-slapping between telcos and their strategic suppliers. What’s your vision of what the SimCon awards can become?
• You were part of Mountain Rescue for 15 years, what are some of the more important learnings you’ve applied to Simwood.

Marlon Bowser, CEO, HTK (data-driven CX & loyalty)

Link to interview, review and Q&A.

Marlon has been CEO of HTK for over 24 years. Before customer experience (CX) was even a fashionable thing, Marlon was working on it for telcos enabling marketing and loyalty programs that included programmable communications. Marlon is Suffolk born and raised, and his HQ is based there. I lived in Suffolk for a time, during my BT Labs tenure, which we also have in common.

We first met at an OpenCloud event in 2009, here’s a piece I wrote about the event. OpenCloud were one of the first open source telecom projects, founded 2000, their real-time application server exposed communication APIs. And Marlon was one of the applications that could consume those APIs. Nothing was publicly exposed yet, this was within the telco, it was the very early days of CPaaS.

HTK provides the software and services that businesses need to earn true loyalty, powered by customer experience. From engagement strategies to fully fledged loyalty programs, HTK helps marketers build more profitable customer relationships, with a mix of consultancy and cutting-edge tech. Here’s a piece I wrote about HTK in 2011. One of the things that impresses me is the consistency of HTK’s value proposition over all these years.

I’m excited to interview Marlon, not only to catch up, but to understand his experiences of being one of the first and longest serving telecom API consumers.

If you have questions for Marlon please let us know. Here are some:

• What made you found HTK, and how has your company evolved over the years?
• Horizon CXFlow provides timely, contextual two-way engagement across a range of communication channels. It’s the bit that deals with programmable communications / communication channels. I’m interested to learn from your experiences across those channels.
• You have a long list of channels, the obvious ones like CRM, Call Center, Messaging and Chat. But also IoT and PoS (Point of Sale). Which are the most popular, what are some of the more unusual use cases?
• I remember SMS was a significant focus, has that changed given all the other channels?
• Does RCS come up as a channel? Do you think it will?
• Did you ever use proprietary APIs with telcos, or have you only used public APIs from aggregators like Twilio or Nexmo?
• What’s changed from your experience with telecom and other service provider communication APIs over the past decade?
• Identity verification is a hot area, Prove Identity raised $100M, BigID raised $100M. How does identity verification fit into your solution?

Customer insight is an interesting area. In my personal experience I feel less loyalty to most of the services I use. And when I use new services, like Instacart, the self-serving approach to customer care really pisses me off. For example, offering a voucher for my next purchase to cover the charge they made for something not delivered. I’m never going to use them again after reflecting on the overall experience. I guess that could be a very smart insight, take his money as we screwed him so badly, he’s lost. Can you make me feel better that customer insight isn’t just going to screw me over machine-style?

Mark Diaz, Chief Executive Officer Vinix

Link to interview, review, and Q&A.

Mark’s pitch for what he does is: shaping the future of unified communications and enterprise internet connectivity.

Mark is an uber-geek from an early age, working on packet switching networks like SprintNET, Tymnet and Telnet. In 2001, he began working with open source VoIP projects such as Asterisk, and grew with the industry in projects such as 2600hz, Freeswitch, Kamailio and many more.

In 2008, he opened a VoIP services company, Vinix Technologies, Inc. which conducted a full range of VoIP services for public companies, such as AT&T, Cbeyond, Comcast, Windstream and more, in addition to thousands of end users nationwide .

In 2009, Mark began working with 2600Hz. They started a new project, codenamed “Whistle”, which would become the Kazoo communications platform, and the foundation for Vinix’s nationwide communications network.

The primary focus today is Vinix “Blast”, which is a fork of Riot/Element running on the Matrix protocol! They are planning marketing around educating the public to the benefits of supporting an open comms standard like Matrix.

The differentiator is that they are building it for everyday business use. As a service, it’s click and play and has the added bridges required by everyday business large and small, such as business SMS/MMS, voice and video via SIP, faxing, user portal, etc.

Positioned as a direct and truly unified communications package aimed against Slack and Teams, early beta customer reviews have been positive.

If you have questions for Mark please let us know. Here are some we plan to ask:

• As a small company operating in the over-marketed US enterprise communications market how do you survive?
• What is your vision for Vinix? What are the greatest risks to Vinix?
• Multi-part question here: What’s your view on the current positioning of bundling UCaaS, CCaaS, CPaaS and longggggg lists of features? Is the premium one-stop-shop the end game? How do you view the US enterprise communications / telecoms market evolving? Will RingCentral and Twilio be like the Borg, ‘You will be assimilated. Resistance is futile.’ Or will diversity reign?
• Is the removal of Net Neutrality proving a threat, or rather a ‘Sword of Damocles’ over investment (I read your NN blog article a while back)?
• How is Kazoo doing? How do you position it compared to the other open source telecom software projects? What is the future for Kazoo?
• Your focus on Matrix/Element is interesting, we’re seeing large national deployments with European government institutions. I’ll be watching Vinix Blast closely as you bring those European successes to the US. Would you explain Blast, the problems you are solving, and what you think is different about deployments in the US versus Europe.

Erlend Prestgard, CEO and co-founder at Working Group Two

Link to interview, review and Q&A.

Finally getting there? The journey of bringing web-scale inspired programmability, economics and delivery models to traditional mobile telco.

Working Group Two has been part of the TADS community since before its founding. WG2 offers a mobile core network built the Internet way, they give mobile operators an innovation capability, while reducing operational cost and complexity.

WG2 investors include Telenor, Digital Alpha (an investment firm with a strategic collaboration agreement with Cisco Systems), and WG2’s employees/board members.

WG2’s strategy is to make the mobile core network programmable and accessible for third parties. At the heart of their effort is building a mobile core network, delivered in a software-as-a-service model. They expose core network functionality through APIs to third parties. We have been here before, almost 2 decades ago with BT Genie / Ribbit, then Telefonica BlueVia, and wrapping up with WAC (who ‘joined forces’ with the GSMA/Apigee). So we look forward to exploring what is different this time. 

Erlend brings a wealth of experience across finance, strategy, media and international telecoms. We’re going to have fun giving him a grilling 🙂

If you have questions for Erlend please let us know. Here are some we plan to ask:

• What made you join Werner and found Working Group Two?
• What is WG2’s core offer to telcos, and how is it architected?
• How does the WG2 business model work for third parties developers?
• The cynic in me doesn’t believe any telco-standards compliant core network when supplied by Ericsson, or Nokia, or Huawei will cost less. The sales person’s target revenue remains the same else they are out of a job. So how are you going to build a wedge into the cosy core network relationships that have held telcos back for nearly two decades? With the exceptions of SMS being uniquely mobile, and mobile internet access being a copy of the fixed telcos.
• Telcos’ culture more than anything else has blocked service innovation, how do you reduce its impact on your business?
• What’s your view on NFV, and the current fashion of containerization / cloud native in the core? I’ll throw Kubernetes into the mix as well, for anyone playing buzzword bingo.
• Looking beyond telcos. How does your offer work for alternate access providers, mobile virtual network operators, and enterprise networks running their own mobile networks (in some cases global networks)?
• What is WG2’s delivery model, direct, through channels like system integrators (e.g. Cap Gemini), through traditional suppliers?
• What’s the exit plan? Amazon, Google, Microsoft, Ericsson, Nokia, AT&T, Verizon, Accenture, IPO?

Callcenter AI for when you don’t have a callcenter (in a pandemic)

Rob Pickering, Founder Aplisay

Link to presentation, slides, review, and Q&A.

• Earlier in the year, COVID-19 changed the kind of customer contact that many organisations have to deal with profoundly. 
• Aplisay responded to this by developing a conversational AI service tailored to the needs of smaller organisations meeting this demand. 
• This session will share some tech and people insights on how they did this.

Fighting Fraud and Delivering Frictionless Customer Experience in the Contact Centre

Abhinav Anand, Chief Product Officer at Smartnumbers

Link to presentation, slides, review, and Q&A.

• About Smartnumbers
• Fraud and authentication landscape 
• Fraudster MOs and Use cases we tackle

Programmable Telecoms inside a Telco

Link to presentation, slides, review and Q&A.

Jesus Cruz Manjavacas, VAS Development Expert at PLAY

API Review:

• Messaging (SMS, USSD, RCS);
• Network Status (Location, Subscriber Status, etc.);
• Device Capabilities;
• Third Party Call Control;
• Identity (OAuth2, Mobile Connect GW);
• WebRTC (deprecated, will explain why);
• Subscription Management and Direct Billing.

Services example: VirtualPBX service built on top of our Call Control API.
Technology review: Java, Spring Boot, and Erlang.
Partner / supplier review: Jtendo and OVOO.
The importance of open source: Kamailio, FreeSwitch, Prometheus, Grafana, ELK, and Ansible.

Learning and next steps: developer portal, cloud native but not yet public cloud.

Building the SureVoIP App

Gavin Henry, SureVoIP, Trusted UK VoIP service provider. Founder and MD

Link to presentation, slides, review, and Q&A.

Gavin Henry will take you through all the components that were needed to build the SureVoIP app. Using the power of Flutter, one source code base can be used to power mobile, web and desktop app versions. The journey covers key open source projects created, enhancements to existing open source projects, adoption of open source building blocks with standards based technologies like OAuth2, PKCE, AppAuth, PushKit, CallKit, OpenSIPS, RFC8599, Biometrics, RESTful APIs, WebSockets, SIP, Push Notifications, FreeSWITCH, WebRTC and many more.

Gavin Henry is the founder of SureVoIP, an Internet Telephony Service Provider and has written most of the software that sticks it all together. His interests include all aspects of software engineering, identity management (especially around OpenLDAP), all layers of the network stack, systems programming and the free software ecosystem. Gavin has an engineering degree in Electronics and Communications and outside of software has a real passion for the field of bushcraft. He can be reached at ghenry@surevoip.co.uk or https://twitter.com/ghenry

Listen to some of his podcasts which also discuss key technologies used with leading industry security experts – https://www.se-radio.net/team/gavin-henry/

Creating Inspiring Experiences for Virtual Family Events

Chris Shaw, Co-Founder, Virtually There

Too busy running the explosion of virtual events, will speak next year.

Starting a new business during lockdown is a challenge, and especially so if you need to move fast with a solution tailored for the post-lockdown world.

Chris will present a proposition in the UK market which allows virtual wedding guests to attend a wedding in an immersive and engaging way.  The talk will give you a behind the scenes look at how we tackled the main challenges:

• Identifying the market need and target audience
• Creating engaging online events that scale up to 100s of people
• Technology platform selection and integration
• Social media channels, community creation and brand building
• Generating leads when nobody knows who you are
• In-venue video streaming

A Geolocation API

Fernando Mendioroz, CTO at PAiC Business Development

Link to presentations, slides, review, and Q&A.

A Geolocation API for real-time, transparent interaction with mobile networks for gathering of location information under any generation of cellular radio access networks.

• Independent of core or radio access network, device hardware or software, operational in low-grade network conditions such as underground or indoor environments.
• Mobile location information can be retrieved autonomously or triggered by asynchronous events from messaging services such as SMS or USSD, voice, etc., independently of underlying network infrastructure.
• Allows service providers to integrate universal location data to any other IoT application, triggering actions and responses from other networked devices and communication channels such as voice and messaging.
• Processes location reports upon entry, stay or exit of tracked device from predefined zones, motion events when devices approach zones within a predefined distance, periodic events/timeouts, user equipment availability, emergency calls, etc.
• Out-of-the-box location retrieval with SS7 and Diameter-based interfaces in LTE.
• Use cases:
  • e-Health: currently used on covid-19 patients tracking, iWatch cardio activity alarm (2015 TADHack Chicago winner)
  • Emergency services (2017 TADHack Global winners)
  • Security services
  • Fleet/Workforce Management
  • Road Traffic Control & Planning
  • Mobile marketing/sales based on proximity
  • Environmental warnings
  • Court restraining policing
• Next steps: Secure User-Plane location, 5G location through HTTP2, Geolocation as a Service.

The importance of cloud-native core services in a Telco World

Carsten Bock, Managing Director CTO, ng-voice GmbH

Link to presentation, slides, review, and Q&A.

We all know the telco industry is facing several challenges: Exploding data usage driven for example by video streaming, new competitors entering the market like WhatsApp, offering voice services for free, 3G networks are getting decommissioned. All of these developments increase the pressure on operators to reduce costs while still investing in innovative infrastructure solutions. Furthermore, IoT has turned from a buzzword into a reality, becoming more relevant each day, forcing operators to offer connectivity at a fraction of costs compared to traditional voice and data.

Many of these new services such as WhatsApp, Zoom or NetFlix utilize the cloud at it’s best, possible way, allowing them to offer their services at a fraction of the price traditional Telecom players would charge their customers. The Telco Industry needs to learn from them and take advantage of innovative infrastructure solutions to compete in this new industry dynamics.

Building cloud-native core services is much more than running existing services on virtual machines. It’s about utilizing the cloud in the most effective way, which for example allows you to scale the services on demand as requested by your subscribers rather than to rely on inaccurate usage forecasts.

In this talk, I will walk you through the key principles of cloud native services and how we apply them in the Telco world, focusing on both the benefits they bring to the operations of Telecom-Infrastructure, and the challenges of deploying Telco-Services as cloud-native infrastructure.

Getting started with data visualization. Seeing patterns in telecom data

David Curran, Machine Learning Engineer

Link to presentation, slides, review, and Q&A.

• How to plot data
• Where to get data
• Where to get code / visualizations – Joyplots
• How to get feedback
• Imitate, assimilate, innovate
• Grammar of graphs
• Network and geographic visualizations for Telecoms

The challenges of creating a multi sided marketplace platform for telecom enabled products

Marius Waldum, Head of Product at Working Group Two

Link to presentation, review, and Q&A.

Why are Working Group Two pursuing the multisided platform strategy?
How are WG2 enabling the different sides of the platforms?
What can be built, and how is it taken to market?
What is going well, and what is proving hard?

Skype 1 – 0 Robocalls: How TeleSign helped Skype “Score” against fraudulent callers

Abhijeet Singh, Senior Product Manager, TeleSign

Link to presentation, slides, review, and Q&A.

Robocalling has caused a major customer experience issue and causes severe reputational damage for communication apps and services. This session will touch upon how TeleSign helped Skype screen and flag around 1 million incoming Robocalls per day to Skype provided private virtual numbers by leveraging Score’s global network consortium and machine learning capabilities thereby protecting the end-user interests and safeguarding them against these fraudulent calls.

LivingAds^®: RTC Advertising Switchboard

David Uhalley & Brian Boyajian / Co-founders / contact@livingads.com

Link to presentations, slides, review and Q&A.

LivingAds^® is a communications platform providing advertisers with powerful tools to engage with ad viewers in real-time.  Our patent pending MarTech converts static ad-reach into live in-the-moment ad-engagement.  Enabling live personalized interaction between advertisers and consumers shortcuts the traditional sales funnel process; creating value-adds for directories, search, classifieds, marketplaces, and other lead generation platforms.

LivingAds^® is seeking strategic partners for collaboration and commercialization.  Contact us today for a live demo!

White-label the Coffer Platform to have your own Deals App or to start a new business in Card Offer space.

Ruwan Dissanayaka, Co-Founder/CEO at Extrogene Software Pvt Ltd.

Link to presentation, slides, review, and Q&A.

Coffer is a well known card offer platform in Sri Lanka. The app aggregates all the card offers in Sri Lanka into one app. Coffer has its other end which is a Cardholder Engagement Analytics Dashboard (CEAD) for merchants and banks. 

CEAD has different features for merchants and banks. Features include: view real time engagement data on card offers, publishing offers on Coffer App, and publish ads on Coffer App.

Coffer is loved by the users for its simplified UX and we are willing to white-label the app for any business that wants a deals app or to start a new business in similar markets outside Sri Lanka.

Coffer was awarded a merit award at e-Swabhimani 2019 and shortlisted for NBQSA (National Best Quality Software Awards) Sri Lanka 2020 – Pending award ceremony.

EVA – Extrogene Virtual Assistant, have a virtual assistant for your business Facebook page today. Easy to integrate, customizable and excellent value.

Ruwan Dissanayaka, Co-Founder/CEO at Extrogene Software Pvt Ltd.

Link to presentation, slides, review, and Q&A.

EVA is a virtual assistant especially in conversation commerce and it can be customizable to any type of business according to the requirement and nature of the business. 

You can integrate EVA to your Facebook page messenger in a few clicks on evainmotion.com website.

EVA is shortlisted for two awards for this year 2020. First Award is NBQSA (National Best Quality Software Awards) and the second one is e-Swabhimani Awards Sri Lanka. (pending award ceremony).